How do I get a Personal Identification Number (PIN)
How do I get a Personal Identification Number (PIN)?
If you are:
Civilian
- Military Reservist (Any Branch of Service)
- Active Air Force
- Active Marine Corps
- Military Retiree
- Military Annuitant
- Non-Appropriated Fund Employee
- Air Force Cadet
- Military Former Spouse
Select the 'NEW PIN' button on the myPay home page (https://mypay.dfas.mil). The process will issue a new random temporary PIN for your account, which will be mailed to the address currently contained in your pay system record. Please allow 10 business days for delivery.
If you have:
- Army Knowledge Online (AKO) email address
- DFAS email address
- Air Force email address
- Navy email address
Select the 'NEW PIN' button on the myPay home page. The process will issue a new random temporary PIN to your account, which will be emailed to your pre-registered official email address.
If you are:
We cannot currently email a new PIN to you. You must FAX or mail the following information to DFAS in order to establish a new temporary PIN:
- Name
- SSN
- Copy of your government photo ID (If you do not have a government photo ID, you can send a copy of your driver's license or other photo ID)
- Daytime phone number
- Signature
FAX: 216-522-5800
or
Send this information to:
DFAS-Cleveland/PMCAA
Attention: myPay
1240 East 9th Street
Cleveland, Ohio 44199
If you fax or mail your request, your new temporary PIN will be set to the last five numbers of your SSN. Please wait at least two business days before attempting to use your new temporary PIN (allow additional time if you mailed your request). You will not receive any notification that your temporary PIN has been reset.
For questions or customer support call: 1-800-390-2348 or (216) 522-5122
